• Editor

  • Spine crash on start-up

    inglês

  • Kkromo404

    • Postagem nº4
    • Post em inglês

    I can understand that. Thank you for your reply.

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    um mês depois

    • Ssudoku99

      • Postagem nº5
      • Post em inglês

      Hi,

      I have a similar problem after switching to Mac from Windows (where I never had any problems). Spine works fine for a few days, then start crashing at start-up. The only fix that works is to delete all Spine related files from Application Support folder and reinstall the program.

      Here's the log:
      Spine Launcher 4.2.19 (macOS Apple Silicon)
      Esoteric Software LLC (C) 2013-2024 | http://esotericsoftware.com
      Mac OS X aarch64 15.3.1
      Apple, Apple M4 Pro, 2.1 Metal - 89.3
      Starting: Spine 4.2.39 Professional
      Spine 4.2.39 Professional
      Licensed to: <removed>
      [Pixmap] Pixmap already disposed!
      [Pixmap] Pixmap already disposed!
      [Pixmap] Pixmap already disposed!
      [Pixmap] Pixmap already disposed!
      [Pixmap] Pixmap already disposed!
      [Pixmap] Pixmap already disposed!

      Any ideas?

      Thanks

      • Nate

      • Postagem nº6
      • Post em inglês

      Sorry you are having trouble! The pixmap messages in the log shouldn't occur and we'll look into them, but they don't show a crash. Can you check your spine.log file after a crash, before running Spine again? That might give us more clues.

      5 dias depois

      • Ssudoku99

        • Postagem nº7
        • Post em inglês

        I checked before running Spine again and the log is identical. Is there any other place I can check to get additional crash details?

          • Misaki

          • Postagem nº8
          • Post em inglês

          sudoku99 Could you try running Spine from the CLI with the --traceparameter? The whole command should be like this:

          /Applications/Spine.app/Contents/MacOS/Spine --trace

          This way, a more detailed log is displayed when Spine starts, so please show us the logs that are displayed.

            • Ssudoku99

              • Postagem nº9
              • Editado
              • Post em inglês

              Hi,

              it took a while this time, but it crashed again. Here's the more detailed log:

              Spine Launcher 4.3.00 (macOS Apple Silicon, 28)
Esoteric Software LLC (C) 2013-2025 | http://esotericsoftware.com
Mac OS X aarch64 15.3.1
TRACE: Parameter: --trace
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/start-1.json
TRACE: The font "Times" is not available, so "Times New Roman" has been substituted, but may have unexpected appearance or behavior. Enable the "Times" font to remove this warning.
Apple, Apple M4 Pro, 2.1 Metal - 89.3
TRACE: Request: api, updateCheck
TRACE: Connected: https://euapi.esotericsoftware.com:443
TRACE: Started launcher: 2.64s (0.37 + 2.27)
TRACE: Launcher window shown.
Starting: Spine 4.2.40 Professional
Spine 4.2.40 Professional
Licensed to: <removed>
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/start-1.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/editor-2.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/recent-1.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/views-2.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/start-1.json
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!

                • Misaki

                • Postagem nº10
                • Post em inglês

                sudoku99 Thank you for sharing your log with us. Unfortunately, we have not found the cause of the crash yet, but we are investigating it now and hope you can wait a while for a resolution to this issue.

                  um mês depois

                  Hi,

                  The crash situation has gotten worse lately, to the point that it's borderline impossible to use Spine because it crashes so often. Unfortunately, I can't share more meaningful logs, they are the same as the ones I posted earlier.

                  If it's any help, crashes seem connected to changing the screen resolution - they seem to get worse when I plug or unplug the external monitor.

                  Any help would be appreciated.

                    • Davide

                    • Postagem nº12
                    • Post em inglês

                    sudoku99

                    Does the OS detect the crash occurred and ask you if you want to send a crash report? If that occurs, could you share with us that crash report?

                    If it's any help, crashes seem connected to changing the screen resolution - they seem to get worse when I plug or unplug the external monitor.

                    That could be an interesting information. Is the crash happens during Spine usage right after you plugged/unpluged the external monitor or changed resolution?
                    Or it just crashes at start up as you mentioned in the past?

                      I'm using my laptop at work and home and I always plug in the monitor before opening Spine. Whenever I switch the monitor (prior to opening Spine), Spine starts crashing on start up and it doesn't stop until I delete settings and cache.

                      Can you please give me an email address where I can send the OS crash report to?